Spa Owner


Owner Information

Congratulations on the purchase of your Coast Spa! Coast Spas has been a leader in hot tub, spa and swim spa innovation for 20 years. Our highly refined manufacturing process produces the highest quality products on the market today. Hot tubs are very unique as they are one of the few consumer products that run outside (mostly), 24 hours a day, 7 days a week, 365 days a year - and all the while being subjected to both the hottest and coldest environments.

This is why ensuring that your hot tub is of the highest quality and regular maintenance is performed is so important to the longevity of your investment. Hot tubs create beautiful moments with your family and friends, provide un-matched relaxation and a host of additional health benefits. They can be easily monitored and maintained with a minimal amount of knowledge and effort.

Caring for Your Spa

Caring for your hot tub with simple, regular maintenance is the very best thing you can do to keep your spa running flawlessly. Improper water care (water chemistry) is by far the largest contributor to premature spa issues. In a chemically unbalanced environment plastic and rubber components (such as pump o-rings and jets) will be impacted negatively. This can lead to a host of problems that can be time-consuming to repair. This is true for ALL hot tubs and not specific to Coast Spas. If you are an owner of any brand of hot tub, you will want to maintain your spa in order to keep the components in great shape.

Winterizing Your Hot Tub

If you are going to be away from your spa for long durations, you'll want to make sure it's stored properly. Check out the simple steps you can take to store your Coast Spa.

Be sure to check with your local retailer for specific instructions on properly winterizing your spa in your area.

Owner's Manuals

Looking for an owner's manual for your Coast Spa? Owner's manuals will contain maintenance, operational instructions and more for your spa. Download or view current and historical owner's manuals.

Download / View Owner's Manuals

Buyer's Guide

Download our Buyer's Guide. Even if you've already purchased your spa - this guide can help you understand the various components and features of your spa.

Buyer's Guide

Troubleshooting & Service

I need help with my hot tub. What do I do?

Step 1. Download and view your Owner's Manual for your Hot Tub or Swim Spa. Ensure that you select the document that represents your model and series. If you are unsure, please contact your local retailer.
Step 2. Contact your dealership. The establishment from which you purchased your hot tub is knowledgable and may even be able to assist you to correct the problem over the phone. If any replacement parts are needed, there is a good chance they will have them in stock.

Need help finding your nearest dealer? No problem, simply click on the button below.
Contact Your Local Retailer
Step 3. If you feel that your issue was not resolved with the assistance you have received from your dealership or service centre, you may submit a request for assistance to Coast Spas Manufacturing by clicking here. We are always here to help a Coast Spas hot tub owner, no matter the age of your tub. Note that Coast Spas is the manufacturer and distributes products to independent dealers around the world. If you require assistance, our mandate will be to connect you with your closest dealership or service centre to ensure you are receiving the personalized assistance you are looking for. We reply to all requests in the order in which they were received and response times can vary depending on volume.

Cloudy Water

Suspended particulate matter can cause cloudy water. To keep the water sparkling clear, treat weekly with COAST SPAS CLEAR with the water circulating. If cloudy water is a constant problem, check TA, CH, and pH levels and bring into balance.
  • Build-up of organic contaminants: Shock treat with COAST SPAS SHOCK.
  • Total alkalinity too high: Add COAST SPAS pH DOWN until TA is within 100-130 ppm.
  • Hardness too high: Add SPA LIFE SECURE
  • pH too high: Adjust pH using COAST SPAS pH DOWN until 7.2-7.8.
  • High TDS: Empty spa and refill (have water tested).
  • Poor filtration: Clean cartridge with SPA LIFE FILTER FREE.

Spa Water Odor

Most unpleasant, musty odors can be removed by shocking your spa and maintaining proper sanitizer levels.

A strong chlorine odor can seem like you have too much chlorine when in fact what you are smelling is used up chlorine called "combined chlorine" or "Chloramine" When chlorine is added to spa water it automatically attacks bacteria, algae and bather waste. This combined chlorine is responsible for eye irritation in swimmers and offensive ‘chlorine odour’ and has poor disinfecting properties. Combined chlorine needs to be removed or converted to ‘free chlorine’ so that we can effectively sanitize the spa.

"Shocking" the spa burns off bather waste, removes the combined chlorine and leaves free available chlorine with fresh smelling water. To Shock your spa use eiher COAST SPAS SANITIZE if sanitizer is low or COAST SPAS SHOCK (non-chlorine) if trying to quickly freshen your spa water and be able to resume use in 15 minutes. Test sanitizer levels before re-entering the spa.


Foaming can be caused by a buildup of moisturizers, shampoo and soap residues, hair products, cleansers, and even too “soft” water (low TA and CH).
If foaming occurs, treat by squirting COAST SPAS DEFOAMER as needed over the surface of the water.


High concentration of oils and organic contaminants being agitated by jets or high Total Dissolved Solids. Squirt COAST SPAS DEFOAMER over foam.

  • Soft water: Use COAST SPAS CALCIUM BOOSTER until CH is within 150-300 ppm

Coloured Water

If the water takes on a green or brown tint, it is probably due to metal such as copper or iron dissolved in the source water or from equipment. To remove colour and prevent staining, treat with recommended dose of COAST SPAS STAIN & SCALE. If green, yellow, pink or white Algae is present Shock treat with COAST SPAS SANITIZE and add non foaming algaecide if needed.

Scale Formation

If white, chalky or hard residue forms on the sides of the spa, it is due to calcium carbonate scale formation. Treat with COAST SPAS STAIN & SCALE and check water balance.

  • High calcium level: Drain partially and add COAST SPAS STAIN & SCALE.
  • pH too high: Adjust pH to 7.2-7.8 by adding COAST SPAS pH DOWN.
  • Alkalinity too high: Adjust TA to 100-130 ppm by adding COAST SPAS pH DOWN.

Poor Filtration

Approximately every 6 - 12 weeks the spa should be drained and the filter cleaned with COAST SPAS FILTER FREE. Heavy usage will require draining more frequently.

  • Filter Cartridge clogged: Remove, rinse and deep clean with COAST SPAS FILTER FREE.
  • Pump not operating properly: have a service technician examine the system
  • Skimmer basket clogged: Remove hair and other debris from skimmer basket on a regular basis